Refund policy

Your satisfaction with HyssopBloom's handcrafted soaps matters deeply to us. Due to their personal care and artisanal nature, we cannot accept returns, all sales are final except for damage or defects.

Damaged or Defective Products

• Claims Process: Email support@hyssopbloom.com within 48 hours of receipt with order number, photos of damage/defect, and packaging.
• Resolution: Upon verification, we'll offer a replacement, store credit, or full refund to your original payment method.
• Proof Required: Include receipt or proof of purchase.

Non-Refundable Situations

• Personal preference (e.g., scent/texture dissatisfaction, if not defective).
• Gift cards and sale items (final sale, except for arrival damage/defects).

Processing Refunds/Replacements

• Approved refunds appear on your original method within 7-10 business days.
• Replacements ship with confirmation email.
• Missing Refunds: Check your account, then contact your bank/credit company. If unresolved, email us at support@hyssopbloom.com